“I deleted SSL certificates for my website by mistake!”
We have heard this so many times from our website customers in countless customer support tickets. Most website owners are not aware of what to do in this situation. They have lost their website’s SSL certificate files and have no backups of these files anywhere.
In some cases the issue is only of deleted SSL certificates from PC backups. However, in other cases the files have been deleted from the web server itself! Now their websites are showing up as Not Secure in web browsers.
What Should You Do?
There really is no need to panic. You will easily get the SSL certificates for your website by visiting your SSL certificate vendor website.
Here is some case-wise guidance you can follow using which you can quickly recover the deleted SSL certificates for your website:
- If you still have the Private key then all you need is a copy of the SSL certificates.
You can easily download these yourself using the Certificate Files link from the Order Details page after sign-in. If you have got your SSL certificate from another vendor then you should login on the vendor’s website to download your certificates. - If you have also lost the Private key then you will need to re-issue the certificate files for your website.
To do this click the Re-issue Certificate link from the Order Details page after sign-in. Our customers get UNLIMITED certificate re-issues for free! If you have got your SSL certificate from another vendor then you should login on the vendor’s website to re-issue your certificates.
As you can see, you can easily resolve this scary situation yourself!
Is There Anything Else You Should Do?
Yes. You should backup the private key and certificates files to a secure location until their validity ends.
